Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you, or the organization you represent ("Customer," "you," or "your"), and Indivieu LLC ("Indivieu," "we," "us," or "our").

These Terms govern your access to and use of IndivieuOS and its products and services, including SalesVieu, Viera, and other current or future IndivieuOS products, modules, applications, websites, APIs, integrations, and related services (collectively, the "Services").

By creating an account, accessing, purchasing, or using the Services, you acknowledge that you have read, understood, and agree to these Terms.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

1. IndivieuOS and the Services

IndivieuOS is a technology platform operated by Indivieu LLC through which Indivieu may provide multiple software products, modules, applications, AI capabilities, integrations, and related services.

The Services may include, among other offerings:

• SalesVieu
• Viera
• Other current and future IndivieuOS products
• AI-powered features
• CRM and third-party integrations
• Sales enablement tools
• Analytics and reporting
• Business workflow tools
• APIs
• Websites and applications associated with IndivieuOS

Individual products may have different features, subscription levels, usage limits, pricing, or additional terms.

If you purchase Services under an order form, enterprise agreement, statement of work, master services agreement, or other written agreement with Indivieu, that agreement may supplement these Terms.

If there is a direct conflict between these Terms and a separately executed agreement with Indivieu, the separately executed agreement will control with respect to the conflicting provision.

2. Eligibility and Account Registration

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• Activity occurring through your account
• Maintaining accurate account information
• Configuring appropriate permissions for users in your organization
• Ensuring users you authorize comply with these Terms
• Promptly notifying Indivieu of suspected unauthorized access or security incidents involving your account

You may not share credentials in a manner designed to circumvent user, seat, subscription, or usage limitations.

If you create or administer an account on behalf of an organization, you represent that you have authority to act on behalf of that organization.

3. Organization Accounts and Administrators

Organizations may designate account owners, administrators, or other authorized users.

Administrators may have the ability to:

• Add or remove users
• Configure permissions
• Access workspace information
• Manage integrations
• Manage subscriptions
• Configure product settings
• Access activity associated with users in the organization's workspace

If your account is associated with an organization, that organization may control your access to the Services and information stored within its workspace.

Indivieu is not responsible for actions taken by authorized administrators of a Customer's workspace.

4. Subscriptions, Plans, and Billing

Certain Services require a paid subscription.

By purchasing a subscription, you authorize Indivieu and its payment processors to charge the applicable fees, taxes, and other disclosed charges to your selected payment method.

Subscription Terms

Subscriptions may be offered on a:

• Monthly basis
• Annual basis
• Usage-based basis
• Credit-based basis
• Seat-based basis
• Custom or enterprise basis

Specific pricing, features, limits, and billing terms will be presented at purchase or included in an applicable order form.

Automatic Renewal

Unless otherwise stated at checkout or in an applicable agreement, paid subscriptions automatically renew for successive periods equal to the initial subscription period until canceled.

You authorize us to charge the payment method associated with your account for each renewal.

Free Trials

Indivieu may offer free trials or promotional access from time to time.

If a free trial is offered, the duration, functionality, and conversion terms will be disclosed when you enroll.

Indivieu may modify or discontinue free-trial programs at any time.

AI Credits and Usage-Based Features

Certain IndivieuOS products or features may use credits, tokens, usage allowances, or similar units.

Where applicable:

• Your subscription may include a specified allocation
• Usage may reduce the available allocation
• Credits may reset at the beginning of a billing period
• Unused credits may expire rather than roll over
• Additional credits may be available for purchase
• Different AI models or features may consume credits at different rates

The applicable product interface, pricing page, or order form will identify current allocations and usage requirements.

Unless otherwise stated or required by law, purchased usage credits are non-refundable.

Failed Payments

If payment cannot be processed, we may:

• Retry the payment method
• Request an updated payment method
• Restrict access to paid functionality
• Suspend the account
• Terminate the applicable subscription

You remain responsible for outstanding amounts incurred before suspension or termination.

Taxes

Prices generally exclude applicable sales, use, value-added, withholding, or similar taxes unless expressly stated otherwise.

You are responsible for taxes associated with your purchase except taxes based on Indivieu's net income.

5. Price Changes

Indivieu may change subscription pricing, credit pricing, included usage, or plan structures.

For existing paid subscriptions, we will provide reasonable notice of material price increases and, where practicable, at least 30 days' notice before the new pricing becomes applicable.

Price changes will generally take effect at the next applicable renewal unless otherwise disclosed.

Promotional or introductory pricing may expire according to the terms of the applicable promotion.

6. Cancellation and Refunds

You may cancel your subscription through your account settings where that functionality is available or by contacting support@indivieu.com.

Unless otherwise specified:

• Cancellation prevents the next renewal
• Your subscription remains active through the end of the paid billing period
• Monthly subscription fees are not prorated
• Unused credits generally have no cash value
• Purchases of additional AI or usage credits are non-refundable
• Annual subscriptions are generally non-refundable after purchase

Nothing in this section limits refund rights required by applicable law.

If you believe you were charged incorrectly, contact support@indivieu.com within 30 days of the charge.

Indivieu may review refund requests on a case-by-case basis but is not obligated to issue a refund except where required by law or an applicable written agreement.

7. Customer Data and Content

You retain ownership of data, content, files, records, prompts, materials, and other information that you or your authorized users submit, upload, synchronize, create, or otherwise make available through the Services ("Customer Data").

Customer Data may include:

• CRM information
• Leads and contacts
• Company information
• Deal and pipeline information
• Notes
• Tasks
• Scripts
• Playbooks
• Documents
• Communications
• AI prompts
• Business records
• Other workspace information

You grant Indivieu a limited, non-exclusive, worldwide license to host, copy, transmit, process, display, and otherwise use Customer Data only as reasonably necessary to:

• Provide the Services
• Perform your instructions
• Maintain and secure the Services
• Provide support
• Prevent fraud or abuse
• Meet legal obligations
• Operate authorized integrations
• Provide requested AI functionality

This license ends when the applicable Customer Data is deleted from our systems, subject to reasonable backup, legal, security, and retention requirements described in our Privacy Policy.

Your Responsibility for Customer Data

You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases necessary to provide Customer Data to Indivieu and use it through the Services.

You are responsible for ensuring that your collection, use, import, communication, and processing of Customer Data complies with applicable law.

8. Sales, Marketing, and Communication Compliance

Certain IndivieuOS products may assist users with sales, prospecting, customer relationship management, communications, lead management, or similar activities.

You are solely responsible for ensuring that your use of these capabilities complies with all laws and regulations applicable to your organization and activities.

This includes, where applicable, laws governing:

• Email marketing
• Telephone solicitation
• Text messaging
• Do-not-call requirements
• Consent
• Call recording
• Privacy and data protection
• Commercial communications
• Advertising
• Consumer protection

Indivieu does not represent that the existence of a contact record, email address, telephone number, lead, or other information within the Services constitutes consent to contact that individual.

You are responsible for determining whether and how a person may legally be contacted.

You may not use the Services to conduct unlawful spam, harassment, deceptive communications, or unauthorized marketing.

9. Acceptable Use

You agree not to use, or permit another person to use, the Services to:

• Violate applicable law or regulation
• Infringe intellectual property, privacy, publicity, or other rights
• Upload, transmit, distribute, or store unlawful content
• Engage in fraud, deception, impersonation, or misrepresentation
• Harass, threaten, abuse, or unlawfully discriminate against another person
• Send unlawful spam or unauthorized communications
• Distribute malware, viruses, ransomware, or malicious code
• Attempt to gain unauthorized access to systems, accounts, networks, or information
• Circumvent authentication, permissions, security mechanisms, rate limits, usage limits, or subscription restrictions
• Probe, scan, or test vulnerabilities without written authorization
• Interfere with or disrupt the integrity, security, availability, or performance of the Services
• Reverse engineer, decompile, disassemble, or attempt to derive source code except where such restriction is prohibited by law
• Copy or reproduce the Services except as expressly permitted
• Resell, sublicense, lease, or commercially distribute access to the Services without written authorization
• Use automated systems in a manner that materially disrupts the Services
• Use the Services to develop or train a competing product through unauthorized extraction of Indivieu technology, content, or proprietary data
• Misrepresent AI-generated material as human-generated where disclosure is legally required
• Use the Services for activities that create unreasonable legal, security, operational, or reputational risk

We may investigate suspected violations and take reasonable measures to protect the Services and our users.

10. Artificial Intelligence and Viera

IndivieuOS may include artificial intelligence features, including Viera, that generate content, analysis, recommendations, summaries, predictions, or other output.

AI technology is probabilistic and can produce inaccurate, incomplete, misleading, offensive, outdated, or unexpected results.

You acknowledge and agree that:

• AI outputs may contain errors
• AI output should be independently reviewed where appropriate
• AI output should not automatically be treated as verified fact
• AI systems may produce similar output for different users
• AI output may not be unique
• You are responsible for determining whether AI output is appropriate for your intended use

High-Impact Decisions

You may not rely solely on an IndivieuOS AI feature to make decisions producing legal or similarly significant effects concerning individuals where doing so would violate applicable law.

Human review should be used where appropriate for significant decisions.

Professional Advice

Unless explicitly stated otherwise, AI-generated content is not intended to constitute legal, financial, medical, tax, accounting, or other regulated professional advice.

Third-Party AI Providers

Indivieu may use third-party artificial intelligence providers to provide AI-powered functionality. The provider and known service-specific details are identified in our Privacy Policy. SalesVieu Viera is a separate stateful service whose reviewed source uses the Gemini Developer API SDK; its deployed billing status and provider-side settings remain unverified, and OS Viera controls do not apply to it.

Your prompts, instructions, files, workspace context, or other information may be transmitted to such providers when necessary to fulfill your request, subject to the practices described in our Privacy Policy.

AI Training

Provider-specific model-training and retention practices are not represented here unless they have been verified for the applicable AI service. Review the current provider details in our Privacy Policy.

AI Output Rights

Subject to applicable law, third-party rights, these Terms, and any provider-specific restrictions, Indivieu does not claim ownership of Customer Data merely because it was submitted to an AI feature.

Your ability to claim intellectual property rights in AI-generated output may depend on applicable law and the circumstances of creation.

11. Third-Party Services and Integrations

The Services may connect to third-party products and services, such as:

• CRM platforms
• Communications tools
• Calendar services
• AI providers
• Data providers
• Payment processors
• Analytics services
• Other business applications

You control whether to authorize optional third-party integrations.

By enabling an integration, you authorize Indivieu to exchange information with the applicable third party as necessary to provide the integration.

Your use of third-party services remains subject to the third party's own terms and privacy practices.

Indivieu does not control and is not responsible for:

• Third-party service availability
• Changes made by a third party
• Third-party security incidents
• Third-party data practices
• Third-party pricing
• Third-party functionality
• Actions taken by a third-party service

We may modify, suspend, or discontinue an integration if the third-party provider changes or terminates its service or access.

12. Beta, Preview, and Experimental Features

Indivieu may make certain products or features available as:

• Beta
• Preview
• Early access
• Experimental
• Pilot
• Evaluation

Beta Services may be incomplete, contain errors, change substantially, or be discontinued.

Unless we specifically agree otherwise in writing:

• Beta Services are provided "as is"
• Availability is not guaranteed
• Features may change without notice
• Data migration or continued compatibility is not guaranteed
• Service-level commitments do not apply to Beta Services
• Beta Services should not be relied upon for mission-critical operations

Feedback you provide regarding Beta Services may be used by Indivieu to improve its products.

13. Feedback

If you voluntarily provide ideas, suggestions, recommendations, feature requests, or other feedback regarding the Services, you grant Indivieu a worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any lawful purpose without compensation or obligation to you.

This does not give Indivieu ownership of your Customer Data.

14. Indivieu Intellectual Property

Indivieu and its licensors retain all right, title, and interest in and to the Services and related intellectual property, including:

• IndivieuOS
• SalesVieu
• Viera
• Other IndivieuOS products
• Software
• Source code
• Object code
• Algorithms
• Platform architecture
• Interfaces
• Designs
• Documentation
• Logos
• Trademarks
• Trade names
• Proprietary methodologies
• Product features

Except for the limited right to use the Services under these Terms, no intellectual property rights are transferred to you.

You may not remove or alter proprietary notices contained within the Services.

15. Confidentiality

During your relationship with Indivieu, either party may receive non-public information that is identified as confidential or that reasonably should be understood to be confidential.

Each party agrees to:

• Use confidential information only for purposes relating to the Services
• Take reasonable measures to protect confidential information
• Limit disclosure to personnel, contractors, and advisors with a legitimate need to know
• Not disclose confidential information to unauthorized third parties

Confidential information does not include information that:

• Becomes publicly available without breach of an obligation
• Was lawfully known without confidentiality restrictions
• Is independently developed without use of confidential information
• Is lawfully received from another source without confidentiality restrictions

A party may disclose confidential information where legally required, subject to applicable notice requirements.

16. Privacy and Data Protection

Our collection and processing of personal information is described in the IndivieuOS Privacy Policy.

Where Indivieu processes personal information contained in Customer Data on behalf of a Customer, additional data-processing terms or a Data Processing Addendum may apply.

For the current factual processing summary and the process for requesting DPA review, see the Data Processing Overview. That overview is informational and is not itself a DPA or an acceptance of a request.

You are responsible for providing legally required privacy notices and obtaining legally required consent for personal information you submit to or process through the Services.

17. Security

Indivieu maintains administrative, technical, and organizational safeguards designed to protect the Services and Customer Data.

However, no online system can be guaranteed to be completely secure.

You are responsible for:

• Protecting account credentials
• Configuring account permissions appropriately
• Maintaining security of devices used to access the Services
• Promptly revoking access for unauthorized or departed users
• Maintaining appropriate backups where necessary
• Promptly reporting suspected unauthorized access

If you discover a suspected security vulnerability affecting IndivieuOS, please report it to support@indivieu.com rather than attempting to exploit or publicly disclose it.

18. Service Availability

We strive to provide reliable Services but do not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Free from delays
• Compatible with every device or third-party service

The Services may be temporarily unavailable because of:

• Maintenance
• Upgrades
• Infrastructure failures
• Third-party provider outages
• Security incidents
• Internet disruptions
• Events outside our reasonable control

Unless an applicable written agreement includes a specific service-level commitment, no service-level agreement is implied by these Terms.

19. Changes to the Services

Indivieu continuously develops its products.

We may:

• Add features
• Remove features
• Modify features
• Change product interfaces
• Introduce new IndivieuOS products
• Combine products or features
• Rename products
• Modify integrations
• Modify usage limits
• Discontinue functionality

We will make reasonable efforts to provide advance notice where a change would materially reduce core functionality of a paid Service.

If Indivieu permanently discontinues an entire paid Service before the end of a prepaid subscription period, we may provide an appropriate replacement, credit, or prorated refund for the unused prepaid period.

20. Suspension

We may temporarily restrict or suspend access to all or part of the Services if we reasonably believe:

• You have violated these Terms
• Your account creates a security risk
• Your use could harm the Services or another user
• Your use may violate applicable law
• Fraud or unauthorized activity has occurred
• Payment is overdue
• Suspension is necessary to protect Indivieu, its users, or third parties

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue.

We may act immediately where necessary to address security, fraud, legal, or safety risks.

21. Termination

You may terminate these Terms by discontinuing use of the Services and canceling applicable subscriptions.

Indivieu may terminate your access if:

• You materially violate these Terms
• You fail to pay amounts owed
• You engage in fraudulent or unlawful activity
• Your conduct creates material legal or security risk
• Continued provision of the Services becomes unlawful
• We discontinue the applicable Service

Upon termination:

• Your right to use the Services ends
• Outstanding payment obligations remain due
• Provisions intended by their nature to survive termination will remain effective

Where technically available and appropriate, customers should export Customer Data before account termination.

Following termination, Customer Data will be retained or deleted according to the IndivieuOS Privacy Policy, applicable law, and any applicable written agreement.

Termination does not require Indivieu to retain Customer Data indefinitely.

22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING AI FEATURES, BETA FEATURES, INTEGRATIONS, CONTENT, AND OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE."

INDIVIEU DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• TITLE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY
• AVAILABILITY

WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED
• THE SERVICES WILL BE ERROR-FREE
• ALL DEFECTS WILL BE CORRECTED
• AI OUTPUT WILL BE ACCURATE
• THIRD-PARTY SERVICES WILL REMAIN AVAILABLE
• USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS RESULT

YOU USE THE SERVICES AT YOUR OWN RISK.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INDIVIEU AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR:

• INDIRECT DAMAGES
• INCIDENTAL DAMAGES
• SPECIAL DAMAGES
• CONSEQUENTIAL DAMAGES
• EXEMPLARY DAMAGES
• PUNITIVE DAMAGES
• LOST PROFITS
• LOST REVENUE
• LOST BUSINESS OPPORTUNITIES
• LOST GOODWILL
• LOSS OR CORRUPTION OF DATA
• BUSINESS INTERRUPTION

EVEN IF INDIVIEU HAS BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDIVIEU'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNTS YOU PAID TO INDIVIEU FOR THE APPLICABLE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(B) $100 IF YOU USED THE SERVICES WITHOUT PAYMENT.

These limitations apply regardless of the theory of liability and to the maximum extent permitted by applicable law.

Some jurisdictions do not permit certain exclusions or limitations, in which case those exclusions or limitations will apply only to the extent permitted.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Indivieu LLC and its affiliates, officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees arising out of or related to:

• Your Customer Data
• Your use of the Services in violation of these Terms
• Your violation of applicable law
• Your violation of another person's rights
• Your sales, marketing, communication, or outreach activities
• Your failure to obtain legally required permissions or consent
• Use of the Services by users you authorize

Indivieu will provide reasonable notice of covered claims and may participate in the defense.

You may not settle a claim in a manner that imposes liability, admission, or non-monetary obligations on Indivieu without our written consent.

25. Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

The Federal Arbitration Act will govern the interpretation and enforcement of the arbitration provisions below where applicable.

26. Informal Dispute Resolution

Before initiating formal arbitration or litigation, the parties agree to attempt to resolve disputes in good faith.

A party seeking to raise a dispute must send written notice describing:

• The nature of the dispute
• The relevant facts
• The requested resolution

Notices to Indivieu should be sent to:

support@indivieu.com

The parties will have 30 days from receipt of the notice to attempt to resolve the dispute before initiating arbitration, unless immediate relief is reasonably necessary.

27. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes specifically excluded below, any controversy, claim, or dispute arising out of or relating to these Terms or the Services that cannot be resolved through the informal dispute-resolution process will be resolved through binding arbitration.

Arbitration will be administered by the American Arbitration Association ("AAA") under its applicable arbitration rules.

For business or commercial disputes, the AAA Commercial Arbitration Rules will generally apply.

If applicable law or AAA rules require another set of AAA procedures for a particular dispute, the required procedures will apply.

Unless the parties agree otherwise, arbitration may be conducted remotely by video, telephone, written submissions, or another method permitted by the arbitrator and applicable rules.

The arbitrator may award any remedy available under applicable law that would be available to the individual party in court, subject to these Terms.

Judgment on the arbitration award may be entered in any court with jurisdiction.

Exceptions

Either party may pursue:

• An eligible claim in small claims court
• Injunctive or equitable relief relating to unauthorized access, cybersecurity, intellectual property infringement, or misuse of proprietary technology
• Any remedy that applicable law does not permit the parties to require to be arbitrated

28. Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND INDIVIEU AGREE THAT CLAIMS WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both parties agree otherwise, an arbitrator may not consolidate the claims of multiple parties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY ALSO WAIVES THE RIGHT TO A TRIAL BY JURY FOR DISPUTES SUBJECT TO THESE TERMS.

If a court determines that a particular claim cannot lawfully be subject to the class-action waiver or arbitration requirement, that claim will proceed in a court of competent jurisdiction while the remaining enforceable provisions continue to apply.

29. Arbitration Opt-Out

You may opt out of the arbitration agreement in Section 27 by notifying Indivieu within 30 days after you first accept these Terms.

Your notice must:

• State that you are opting out of arbitration
• Include your name
• Include the email address associated with your account
• Identify your organization, if applicable

Send the notice to:

support@indivieu.com

with the subject line:

Arbitration Opt-Out

Opting out of arbitration will not affect the other provisions of these Terms.

30. Court Venue

For disputes that are not subject to arbitration, you and Indivieu consent to the exclusive jurisdiction and venue of the state and federal courts serving the county in Texas where Indivieu LLC maintains its principal place of business, except where applicable law requires otherwise.

31. Export Controls and Sanctions

You may not use, export, re-export, transfer, or provide access to the Services in violation of applicable trade restrictions, export-control laws, or sanctions.

You represent that you are not prohibited by applicable law from receiving or using the Services.

32. Force Majeure

Indivieu will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• War
• Terrorism
• Civil unrest
• Labor disputes
• Government action
• Internet outages
• Cloud-service failures
• Telecommunications failures
• Cyberattacks
• Widespread infrastructure failures

This provision does not excuse payment obligations for Services already provided.

33. Assignment

You may not assign or transfer these Terms without Indivieu's prior written consent, except as permitted by an applicable written agreement.

Indivieu may assign these Terms in connection with:

• A merger
• Acquisition
• Corporate reorganization
• Sale of assets
• Financing
• Transfer of the applicable business or product

34. Changes to These Terms

We may update these Terms from time to time to reflect:

• New IndivieuOS products
• New features
• Changes to the Services
• Changes to our business
• Legal or regulatory requirements
• Security requirements
• Operational changes

We will update the Last Updated date when these Terms change.

For material changes, we will provide reasonable advance notice through email, the Services, our website, or another appropriate method.

Where appropriate, material changes will generally be announced at least 14 days before taking effect.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires additional affirmative consent.

If you do not agree to updated Terms, you must stop using the Services and cancel any applicable subscription.

35. Entire Agreement and Order of Precedence

These Terms, our Privacy Policy, any applicable order form, and any other agreement expressly incorporated into these Terms constitute the agreement between you and Indivieu concerning the Services.

If an executed written agreement or order form expressly conflicts with these Terms, the executed agreement or order form will control with respect to that conflict.

Headings are provided for convenience and do not affect interpretation.

36. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will remain in effect.

37. No Waiver

Failure by either party to enforce a provision of these Terms does not waive the right to enforce that provision in the future.

Any waiver must be expressly provided in writing by the party granting it.

38. No Partnership or Agency

These Terms do not create a:

• Partnership
• Joint venture
• Employment relationship
• Franchise
• Fiduciary relationship
• Agency relationship

between you and Indivieu.

Neither party has authority to bind the other except as expressly agreed in writing.

39. Survival

Provisions that by their nature should survive termination will survive, including provisions concerning:

• Payment obligations
• Intellectual property
• Feedback
• Confidentiality
• Disclaimers
• Limitations of liability
• Indemnification
• Dispute resolution
• Governing law

40. Contact Us

For questions regarding these Terms, billing disputes, legal notices, or other inquiries concerning the Services, contact:

For legal or contractual inquiries, please include Legal Inquiry in the subject line.

For billing disputes, please include Billing Inquiry in the subject line.

For arbitration opt-out notices, please include Arbitration Opt-Out in the subject line.